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Nov 01, 2020

November 2020 News from HTS

November 2020 Covid-19 Update

Unless you have done what I wished I could and turned your ears off to the latest government update, you will know that we are going to have to change the way we operate for a few weeks. As always, we will try to provide the best service we can during this time. We know how important spending time in your hot tub will be during this stressful, isolating time; so we want you to know what we will be doing differently.

Call & Collect Chemicals

From 5th November 2020 to 2nd December 2020, our showrooms will be operating a call and collect service for hot tub chemicals, accessories, and parts. If you need anything for your hot tub, please call Bicester on 01869327698, Gloucester 01452728278 or Meriden 02476639147 to place your order over the phone and to either arrange an appointment to collect it or for it to be delivered to your home. If you are local to the showrooms and would like your order to be delivered, we will do our best to arrange our super delivery team to drop this off to you - if you are not local, we will use Hermes. Either way, unfortunately, we are not Amazon Prime, so ask for your patience.

Virtual Appointments

The lockdown restrictions mean that we are not permitted to carry out in-person showroom visits. One good thing about 2020, is that we've all got to grips with video conferencing technology, enabling us to offer virtual appointments and demonstrations. If you would like to see the quality, value, and features of our Jacuzzi hot tubs, please call us and we can arrange an appointment. All our showroom numbers are above.

Hot Tub Deliveries & Maintenance

Don't panic! We are not planning on postponing any of the deliveries we have scheduled. Our skilled delivery team is fully trained in staying COVID compliant. They are able to demonstrate how to operate and look after your new Jacuzzi hot tub from a safe distance. Maintenance appointments can still go-ahead too if our delivery team can access your hot tub without entering your property. If you have any concerns about how the new government rules affect your appointment with our team, please call us on 01869327698.


Most importantly, we want you all to stay safe and well. Using your hot tub can help you to relax and escape, improving your mental health; however, sometimes talking to someone about what you are going through can help. You do not have to suffer alone.

You will not be wasting anybody's time.

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