Instead of listing every one of our customer comments to date, I thought it would be better to add a selection to one post. Are you ready?
“We have just invested in our first holiday hot tub with Ruggles Leisure. We choose the Olympic Spa Paris in Summer Sapphire after a very helpful and informative meeting with Ruggles Leisure. The service was perfect being delivered on time, and carefully installed all in a day with a full written user guide and personal explanation of how to operate the tub. Lisa from Ruggles even printed us out a user guide to add to our holiday brochure. 2 weeks in and we are delighted with our hot tub which sits proudly on the patio of our newest cottage. It has a quality feel and easy controls, just what we wanted for holiday use. If our guests enjoy it as much as we think they will over the summer we will be back to reorder for Coombe Mill.”
Fiona Cambouropoulos owner of Coombe Mill
Mr & Mrs Bratton testimonial
Hi Keith. Just a quick note to say thanks to your guys who installed the hot tub today. Very friendly and helpful even after such a long journey. The tub works great. I've attached a pic which you can use if you like. All the best and thanks again.
Dave and Judith Bratton - Wales
Mr Thompson's Jacuzzi Hot tub
Hi James, Just wanted to say a big thank you to you, Kenny and Ryan for such a professional service. Photos attached of the finished product. Thanks again.
Dear Sapphire Leisure, I am contacting you to thank you for the recent delivery and installation of our Jacuzzi J335 hot tub. We have been very impressed with the service that you have supplied. This begin with a friendly and very informative introduction at your showroom at Bicester, whereby we soon placed an order. The delivery of the hot tub was on the date first indicated, and was a smooth process, and very well organised. We needed a crane to lift the hot tub over our house due to poor access to the rear of our house, but this was organised by yourselves with no fuss. I must highly commend your delivery team, in particular Kenny, who was extremely helpful and knowledgeable with regard to the installation. Unfortunately, we had not been prepared sufficiently on our side to ensure a cable was available to connect our electrical supply to the hot tub, so it could not be completely commissioned at this time. However, it was very kind of Andy to come out to us on a Sunday afternoon to complete this, which we were much appreciative of. Overall, we have been very impressed with the service that you supply, and would/will thoroughly recommend your services to friends/family/etc.
Regards, Mr & Mrs Tomlinson.
Hi Andy, Sorry for the lateness of my email, I meant to send last week...anyway, many thanks to you and especially your team who fitted our tub at Botley last week. They are an absolute credit to you and did a sterling job, please do pass my thanks on to them again and I thought I ought to let you know what a great job they did, nothing was too much. So thanks again, loving the tub! Cheers
Mr. Dinnage - Oxford
Hi Andy, I Just wanted to say a big thank you for the help and information you provided with our decision to buy a hot tub. It was not an easy decision to make as there is such a wide choice, but your advice and patience was greatly appreciated. The delivery guys were really good and made the process look simple. They took great care when handling the tub. We are all thrilled with it and look forward to using it daily. I would have no hesitation in recommending Sapphire to friends and family.
Kind regards, Tim & Jo
Hi Andy Would just like to thank you for all your help over the last 4 years initially with the sapphire hot tub and now with our new jacuzzi. We have been impressed by the aftercare and Kenny your engineer has been brilliant, its a pleasure doing business with you and we would recommend you to others.
Regards Sue and Richard Oxford
Hi Andy, We would just like to say a big thank you to all at Sapphire Leisure for your excellent customer service when recently purchasing our spa. Firstly your sound advice and extensive knowledge proved that the decisions we made were the right ones and suited our needs. Secondly, in our experience things rarely go to plan however we need not of worried as your installation team are fantastic. Their "CAN DO" attitude meant that no obstacle was too much and no task too difficult. We are now the proud owners of a spa (Jacuzzi J210) that our family thoroughly enjoy thanks to your companies professionalism. I would not hesitate in recommending you to anyone and wish you all the very best for the future. Keep up the good work!
Many thanks and kind regards, Mr & Mrs Kill
Hi Andy/Keith, I have been meaning to send this email for some time now. As you are both aware, at the end of last summer we purchased a spa from you. At the time of purchasing the spa my partner and I had concerns that we were spending a large amount of Money on an item which we do not have much expertise on. However, after shopping around I felt that Sapphire Leisure were the best choice for both price and customer service. Now, almost 6 months after the hot tub was delivered, I am very pleased with my choice. The tub itself is exactly what we were looking for and it is finished to a high, quality standard. Also, the customer service we have received from Sapphire Leisure has been second to none and I feel comfortable that you are there to help if we need it. I will not hesitate to recommend sapphire leisure to anybody who is looking for a hot tub. Please feel free to use this email for any marketing purposes.
Many Thanks, Andrew Gates
Dear Andy Just a short email to say how pleased we are with our Rome spar that was delivered on Thursday. The customer service was first rate starting with Keith at Bicester who was helpful and not pushy in any way which is more than I can say for some of the other companies I spoke too. Never having bought a spar before Keith took the time to explain everything and help choose the correct spar for us. The guy who installed the spar was on time polite, helpful and took the time to explain everything in detail. I have friends who are looking to purchase in the near future and will not hesitate to recommend your company.
Thanks again Terry & Carolyn Essex
Dear Andy, I should have sent this 6 months ago – apologies. Anyone thinking of dealing with Sapphire Bicester, in my experience you have absolutely no worries. Brilliant product, superb after sales care and pleasant guys to deal with. You deserve to be mega successful, always a pleasure to deal with you. Question is why didn’t we buy a hot tub years ago?
Chris and Delphine Beecham
Dear Andy and all, Just wanted to let you know how absolutely delighted we are with our new spa. My husband keeps saying that it’s the best thing we’ve ever bought. We did a lot of research before deciding which company to buy a spa from, and we’re sure that we got the very best deal available from your Company. The installation was hassle-free and I very quickly got used to checking the water and cleaning the filter, (takes 5 mins, dead easy), so thank you for explaining it to me so patiently. We use the spa about four evenings per week, and, on those evenings, sitting there, Gary has to chat with me, ( he reckons that’s the only downside.) Honestly, though, we’ve never before seen so many dramatic skies, clouds, etc., and it’s great after dark when the stars are out. Having the spa has made our garden into an all-year-round place to chill in. Thanks again for a wonderful product and fantastic service. We are recommending you to all our friends.
Best Wishes from Carolyn and Gary Marven
Just a note of thanks. We received the spa on Friday, your guys were supurb. Very helpful, and made sure we understood how everything worked. I felt quite bad, as it poured with rain all the time they were here and they got soaking wet and caked in mud. Obviously we have used it now and are over the moon with the quality and performance and would have no hesitation in recomending you if we get asked. I will send you the pictures when its all finished, in the conservatory with lighting etc etc. Thanks again, and please pass this on to your Bicester office, they were great.
Regards Terry & Fiona Parker. Devon
Palm Island Diamond tub. Just a quick note to say thanks for the great service, and great tub! We have already been enjoying many hours in it and testing out all the jets configurations! Your installers called on the way to let me know they were delayed on the M25, and arrived only 1 hour later than promised. Installation went very smoothly, demonstration of the unit was concise and clear, taking about 2 hours all told. I would not hesitate in recommending you to anyone thinking of purchasing a hot tub. Regards,
Colin McVean. West Sussex
I just thought I would send you a quick e-mail to say thank you very much for the very prompt delivery and the professionalism of your guys when they delivered and installed my spa in April. They explained all the chemicals to us and showed us the spa fully working before they left nothing was to much trouble for them. We are really delighted with our new spa I will have no hesitation in recommending your company to my friends and family.thank you.
Mr Andrew Henderson & Mr David Gallimore. Hampshire.
Just a quick note to say how thrilled we are with our hot tub. We have had many family nights in the spa already and we have only had the spa a few weeks.The delivery and installation was a breeze thanks to your superb guys. Alicia we must thank you for your kindness and advice whilst we were choosing and indeed purchasing our hot tub from you, Lewis loves his toys by the way. All the best,
Paul & Julie Williams Gloucestershire
Like so many of your customers before me I just have to say how delighted I am with the delivery of my new hot tub 3 weeks ago. A great investment for the clear chilly nights we have up here in Scotland. From my first phone call to you the service and advice provided has been excellent and the delivery guys were great. The mountains we had to climb to install the hot tub were mere challenges to them. Nothing fazed them and they made sure everything was up and running perfectly before departing on their way back home. Now all I have to do is sit back and enjoy it!!! Thank you so very much and yes I will be telling everyone how great your service is. Hopefully they will buy their own one because I am not sharing mine with them.
Regards George McGuire. Scotland
Dear Sir. Just to say a big thank you for providing a friendly and professional service from when we first looked at buying a spa through to the delivery of the spa. Andy was the person who dealt with us from the start to finish and would like to thank him very much. It's unusual these days to find old values such as a caring and friendly nature and being on time, in fact twenty minutes early. Keep up the good work and thanks again. Paul Rounce. Kent
Andy, you really are a star, thanks so much for the "no quibble" guarantee, I have never come across any company that acts so customer focused as you lot. I will, as always, sing Sapphire Spas praises. Thanks again, Steve, Essex
Just wanted to drop you a brief line to say how impressed we are with the hot tub and the service you have provided. As you know, we ended up with access issues when the spa was delivered, but the fact that you came back two days later, free of charge to commission the tub was beyond what any other company would have done, particularly as this was the weekend. Thanks once again and if you have anyone in the Hampshire area that would like to see one of your tubs in situ before they buy/travel to a showroom, we would be more than happy to help.
Regards John Schofield, Hampshire.