You will need to arrange for a qualified electrician to provide a permanent electrical supply for your hot tub. All of our hot tubs require an earthed 240v single-phase supply. All electrical supplies to hot tubs should be protected by a suitable RCD/MCB.
Some models will run on a normal 13 amp supply and can be plugged into a normal 3 pin socket. Most models require a current larger than 13 amps and in these situations, we recommend a 32 amp supply is installed.
Where a 13 amp socket is to be used, it must be within 1.5 metres of the hot tub, but far enough away that it cannot be accessed by anyone using the spa. Exterior sockets should be weatherproof.
Where a dedicated supply is provided the cable should be long enough to reach the centre of the hot tub plus an additional 3 metres so that we can hardwire it into the hot tub controller.
The live, neutral and earth cores must be clearly identified and of a maximum of 6 sq mm. Cables run externally or underground should be armoured.
It must be possible to isolate the supply.
Please note: If a suitable electrical supply is not provided we will not be able to commission the hot tub on delivery. Subsequent visits may incur additional costs.
Your hot tub will be delivered on a flatbed truck or trailer. Please ensure there is adequate access to your driveway and where you are planning to position your hot tub.
The hot tub will be maneuvered and positioned using a dolly truck on which it will be mounted on its side.
If you have ordered a hot tub, but feel the dolly truck will not be adequate for maneuvering your spa, then please let us know so that we can discuss your individual requirements. We offer a free site survey to look at options for getting your hot tub to your chosen location – if in doubt, please ask us to visit your home.
We will have no option but to leave the spa at the entrance of your property if access cannot be made via the means we have described in this delivery guide. To avoid disappointment please check the following points:
Your hot tub does not need to be plumbed into a permanent water supply. Please provide a water supply with an adequate length of hosepipe at the time of delivery. Depending on water pressure, it can take up to 3 hours to fill larger spas. An additional supply from a friendly neighbour can speed up the installation process.
When we call to confirm your delivery date, we will also ask you to pay any outstanding balance 24 hours prior to delivery.
Please pay the balance by bank transfer to the account details on your order confirmation, using your postcode as the reference.
